Call Center Representative – Sacramento

Objective

To obtain a position within your company with the possibility to advance.

Experience

2005-2006                     Alhambra Family Practice           Sacramento, CA

Telephone Coordinator

§     Book appointments; give test results, x-rays and DR. Messaging.

§     Team play, run errands, copies, Fax, printing and insurance verification.

§     Making charts, labeling, updating patient information.

§     Computer windows 2000, typing 25-30 wpm.

2004-2005         Kaiser Permanente                                    Sacramento, CA

Driver/ file clerk

§     Made charts, and pulled charts for patients’ appointments and Doctors.

§     I would Drive Charts to whatever location in the hospital that needed charts, input patient information in computer.

§     Clean and wash company vehicle, drop off and pickup all charts, sign in/sign out charts and filing away charts as well as pull charts for appointments as needed.

2003-2004                     Kaiser Permanente                    Sacramento, CA

Call Center Telephone Representative

§     Send messages to Physicians, book appointments, give test results and update patient information, windows 2000/Excel and type 25-30 wpm.

§     Give directions to the public as well as new patients and team play.

§     Insurance verification, referrals, and be courteous to all Customers.

2002-2003       Community Integrated Work Program        Sacramento, CA

Driver

§     To train Disabled Youth/Adults in the work place and supervise.

§     Transport Disabled Youth/Adults to activities and appointments.

§     Monitor all Disabled Youth/Adults on outings and lunch, etc.

Education

2001-2002     Sacramento Regional occupation Program   Sacramento, CA

§     Certificate in Call Center Training.

§     Job Corp General Education and Data Entry training.

Interests

Driving, Supervising, Training, Management, Computers and Team Work.

Tips

Very Reliable, Dependable, Motivated, Self Starter, and always-on time.